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Quality Analyst

1 - 4 YearsChennai

Posted: 27 days ago

Job Description

Role:Quality Analyst
Location:Chennai -Egmore
Looking for Female Candidates.

Skills Required:
Conduct Transaction Quality Audits
Conduct Ticket Data Analysis & Error Analysis
Provide Transaction Quality Metrics
Provide Feedbacks and suggestions for improvement
Publish Dashboards at defined intervals
Drive Quality Initiatives
Provide data inputs to internal stakeholders
Ensure Confidentiality, Availability and Integrity of Data
Looking for those candidates who have worked in Domestic BPO

Salary: INR 1,00,000 - 2,00,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Team Leader -(NonTechnical)
Employment Type: Permanent Job, Full Time

Desired Candidate Profile

Doctorate - Doctorate Not Required

Company Profile

Amtex Software Solutions Pvt. Ltd.
Amtex Software Solutions Pvt. Ltd.

Amtex Systems is a global Systems Integrator and IT software solutions provider. Company was founded in the year of 1997 by Mr. Sunny Pokala and has been providing technology solution from last 20+ years. Headquartered in New York with over 1500 employees worldwide. Operating 12 offices across 6 countries with a revenue of USD 65 Million.
We are US based MNC (HQ: New York) with various business verticals like Technology Consulting, Product Development, BPO Division, Offshore development, Independent Software Testing, Healthcare practice and Technology Infrastructure.
View Contact Details+
Contact Details

Recruiter Name:Ms.Rama Mohan

Contact Company:Amtex Software Solutions Pvt. Ltd.