Location- Chennai (Egmore)
Experience- 1 to 5yrs
Prepared female candidates.
Must have 1 Years of Experience of leading a team in Voice process.
We are looking for a Professional with a Proven Track record of leading teams to high performance and Consistently Delivering great results.
Must have worked with Large team
Have Strong people management skills
Energetic and dependable
Manage a large and diverse team of CSAs and ensure all performance/Quality/Sales parameters are met.
* Responsible for maintaining discipline and absenteeism of team on the floor
* Responsible for staff retention within the team
* To conduct and initiate weekly/monthly team and client meetings on regular basis to ensure all problems are dealt with effectively & efficiently.
* To identify training / coaching needs of the team members and do Regular trainings and Certain Quality Audits.
* To assist new members of the team by updating knowledge & bridge process gaps and reducing knowledge gaps and Learning Curve.
* Be directly responsible towards fostering the development of team by motivating them.
* To ensure team achieve productivity and quality roster adherence
* Ensure the professional and ethical conduct of team members
* Accountable for smooth flow of operations
* Coordination between Managers and Team Members
* Abide by companies and clients Information Security policies.
Interested Candidates can send their CVs to below email-ID
email@example.com or call - 7358380119
Salary: INR 1,00,000 - 2,00,000 P.A.
Industry: IT-Software / Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Team Leader -(NonTechnical)
Employment Type: Permanent Job, Full Time