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Urgent Opening for Team Leader (female)inbound Voice Process

1 - 5 YearsChennai

Posted: 34 days ago

Job Description

Location- Chennai (Egmore)
Experience- 1 to 5yrs
Shift- Rotational
Prepared female candidates.
Must have 1 Years of Experience of leading a team in Voice process.

We are looking for a Professional with a Proven Track record of leading teams to high performance and Consistently Delivering great results.
Must have worked with Large team
Have Strong people management skills
Energetic and dependable
Manage a large and diverse team of CSAs and ensure all performance/Quality/Sales parameters are met.

* Responsible for maintaining discipline and absenteeism of team on the floor
* Responsible for staff retention within the team
* To conduct and initiate weekly/monthly team and client meetings on regular basis to ensure all problems are dealt with effectively & efficiently.
* To identify training / coaching needs of the team members and do Regular trainings and Certain Quality Audits.
* To assist new members of the team by updating knowledge & bridge process gaps and reducing knowledge gaps and Learning Curve.
* Be directly responsible towards fostering the development of team by motivating them.
* To ensure team achieve productivity and quality roster adherence
* Ensure the professional and ethical conduct of team members
* Accountable for smooth flow of operations
* Coordination between Managers and Team Members
* Abide by companies and clients Information Security policies.

Interested Candidates can send their CVs to below email-ID or call - 7358380119

Salary: INR 1,00,000 - 2,00,000 P.A.
Industry: IT-Software / Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Team Leader -(NonTechnical)
Employment Type: Permanent Job, Full Time

Desired Candidate Profile

Doctorate - Doctorate Not Required

Company Profile

Amtex Software Solutions Pvt. Ltd.
Amtex Systems is a global systems integrator and IT software solutions provider. We are committed to deliver measurable business advantage to our customers. Amtex was established in 1997 on the foundation of delivering innovative and cost-effective solutions. Our service offerings include product development, business process outsourcing, information technology outsourcing and system integration services.
View Contact Details+
Contact Details

Recruiter Name:Ms.Rama Mohan

Contact Company:Amtex Software Solutions Pvt. Ltd.